Our Shipping & Delivery Policy
You must be at least 21 years of age to purchase wine. By placing your order you have represented to BottleValues that you are at least 21. An adult signature is required for all deliveries. Please note that your shipping costs are estimated. Actual costs will be confirmed with you when your order is placed. All shipments are automatically insured for the full value of the contents and an adult signature is required.
Many states restrict the shipment of wine and liquor. Please accept our apologies if we are unable to ship to your area. We can ship wine to the following states: Alaska, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, New York, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, Washington D.C., West Virginia, Wisonsin and Wyoming.
BottleValues is committed to ensuring that our customers receive a quality product. Excessive exposure to heat can seriously damage the quality of wine. As such, please note that any orders placed online may be held temporarily due to high temperatures. We have the option for you to choose whether you prefer to ship immediately or hold the order with regards to weather. This option is located on the shopping cart page when placing an order and we are happy to accommodate shipping at a later date during a cooler time of year. We will hold the order in our temperature controlled storage facility at no additional cost to you. This is the best way to ensure that you receive quality wine every time.
If you have any concerns about your purchase, or received wrong merchandise, please contact 516-420-1000, or email us within 30 days of delivery. Any wines which are five years or older are purchased at the buyer's own risk and are not subject to refund or return.